Caina is committed to protecting the privacy of its customers and users. This Privacy Policy explains how we collect, use, store and protect personal data provided through our website.

1. Responsible for Treatment
The person responsible for processing your personal data is:
Catarina & Salermo de Melo Lda
NIF: 518314235
Email: geral@caina.pt

2. Personal Data Collected
We only collect data that is strictly necessary to provide our services:

• First Name
• Shipping address
• Email address
• Phone number
• Billing data
• Payment data (processed by secure external entities)
  

This data is provided directly by you when you make a purchase, create an account or contact us.

3. Purpose of Data Collection
Your data is used for:

• Order processing and shipping
• Invoicing and compliance with legal obligations
• Customer account management
• Customer support
• Sending order-related communications
• Sending newsletters (only with your consent)

4. Data retention
Your data will only be kept for as long as necessary for the purposes for which it was collected, or to comply with legal obligations (such as tax deadlines).

5. Sharing Data with Third Parties
Caina does not sell or share your personal data with third parties for commercial purposes. We may, however, share it with:

• Service providers (such as transport or payment processing companies)
• Legal authorities, if required by law
• All of Caina's partners comply with the GDPR.

6. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, loss or destruction.

7. Data Subject Rights
Under the terms of the GDPR, you have the right to:

• Accessing your personal data
• Rectify incorrect or outdated data
• Deleting your data
• Limiting or opposing treatment
• Request data portability
• Withdraw consent at any time, where applicable

You can exercise your rights by contacting us by email at geral@caina.pt.

8. Cookies
The Caina website uses cookies to improve your browsing experience. You can find more information in our Cookies Policy, where we explain what types of cookies we use and how you can disable them.

9. Changes to the Privacy Policy
Caina reserves the right to update this Privacy Policy at any time. We recommend that you consult this document regularly. Any significant changes will be communicated on the website or by email, if applicable.